Updated at 2022-06-01
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Among Balay, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Among Balay Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Among Balay and use the services.
-Service: refers to the service provided by Among Balay as described in the relative terms (if available) and on this platform.
-Website: Among Balay."’s" site, which can be accessed via this URL: www.amongbalay.com
-You: a person or entity that is registered with Among Balay to use the Services.
Return & Refund Policy
Thanks for shopping at Among Balay. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Among Balay. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Among Balay, you agree to the terms set forth below along with Policy.
Refunds
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Among Balay is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
- Defective Products. A product shall be considered defective when it does not offer the safety that may rightfully be expected of it. The following considerations shall be taken into account in determining whether a product is defective: the presentation of the product in terms of packaging, labeling, or advertising; the nature of the use and hazards that may be reasonably expected of the product. The customer assents that the Company shall have the sole discretion in determining whether a product is inherently defective or whether the same was the result of improper use of the customer, in which latter case the claim for repair or replacement shall be denied.
- Imperfect Products. The following shall constitute product imperfection: those that render the products unfit or inadequate for the purpose, use or consumption for which they are designed or intended; those that shall jeopardize the quality and characteristics of the product resulting to a decrease in its value. The Company shall determine whether the product is imperfect under the foregoing circumstances, and the customer assents that if during the assessment of the Company for imperfections, the same was found out to be caused by the customer, then his claim for repair or replacement shall be denied.
- Replacement. If a product is defective or imperfect, the Company shall first repair the defect or imperfection. If the same cannot be repaired, the customer may elect for replacement of the product by another of the same kind and which shall be in a similar state of use.
- When Replacement Is Not Possible. If the customer opts for replacement of a product of the same kind but it is no longer possible, the product may be replaced by another of a different kind, mark or model: provided, that, in case there is a difference in price that may result from the replacement of the product with another kind, make or model, the difference in price shall be supplemented by the customer or reimbursed through store credit by the Company, as the case may be. The customer may also elect to return the product in exchange for purely store credit, the value of which shall be the purchase price of the product.
Warranty Policy
- Color, texture and/or fabric may vary from the mood board.No two products are exactly the same. These are the characteristics of a handcrafted furniture. Warranty is 90 days upon delivery.
- The warranty above does not cover failure or damage caused by improper application, unreasonable use or abusive use which is beyond our control, or caused associated of the replacement of the material or paint, including labor and installation by another party. Among Balay warrants that under normal use and proper handling has no significant color fading within one year of indoor use from date of delivery.
- The Company reserves the right to inspect the item under limited warranty before any claim for warranty is honored. Acceptance of the item for inspection shall in no way be construed to mean that the claim has been accepted. The Company reserves the right to refuse any claim which does not conform to the terms and conditions provided herewith.
- All terms and conditions not otherwise mentioned herewith shall be supplemented and governed by the provisions of the Civil Code on conditions and warranties.
Shipping
Among Balay is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Storage
Our company is committed to providing our customers with the best online shopping experience. Unfortunately, we cannot hold the item for a longer time. Thus, we regret to inform you that we are only allowed to move your delivery within 7 days from your original date. Further, for the succeeding days beyond your 7 days grace period, we have storage fee which is 3% of the total amount paid to be imposed per week right after your 7 days’ allowance.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: amongbalayceb@gmail.com
-Via Phone Number: 09202599589